Initial Consultation Fee
I understand there is an initial consultation fee of $100.00 payable at the time of scheduling. The initial consultation fee is non-refundable after the consultation.
Fortune 5 understands that situations arise in which you must cancel your appointment. We therefore kindly request that if you do cancel your consultation appointment, you do so as soon as practical, and at the least, with a twenty-four-hour notice. This will also enable another person who is waiting for an appointment to be scheduled in that appointment slot.
Cancellation Fees & Refund
The consultation fee is 100% refundable if you cancel your appointment either by calling or emailing Fortune 5 more than twenty-four hours prior to your appointment time. You may cancel for any reason. Upon request, your credit card will be credited the amount of the consultation fee that you paid to schedule the consultation.
If you choose to cancel your appointment less than twenty-four hours of your appointment time, you will be assessed a cancellation fee equal to 50% of your consultation fee.
Also, if you fail to appear for your consultation appointment and provide no notice whatsoever to Fortune 5, this will be considered a “No-Show”, and you will be assessed a cancellation fee equal to 75% of your consultation fee.
Fortune 5 understands that there may exist special and unavoidable circumstances that cause you to cancel your consultation appointment with less than a twenty-four-hour notice. In these special circumstances, Fortune 5 reserves the right to waive your cancellation fee.
Fortune 5 reserves the right to cancel or modify consultation reservations where it appears that a client has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the consultation reservations contain, or resulted from a mistake or error.
Fortune 5 firmly believes that excellent client relationships are based on mutual understanding and effective communication. If you have any questions about our cancellation fees, please call (404) 832-5015.